What information do you need to provide if there is an incident?

When reporting an incident, the details of the affected service need to be clearly stated.

• For Data Center Services incidents, indicate the affected rack according to the location of the data center, floor, room and the number of the rack, cage or dedicated cube.
• For IaaS Service incidents, state the name of the instance, location on the network and assigned address.
• For Connectivity Services incidents, report the geographical location of the affected headquarters, the type of incident and whether the origin of the problem can be found in the equipment or in the network.