Do we have technical personnel in our data centers 24/7 and 365 days a year?

Many of the questions most frequently asked by our clients in the Barcelona and Madrid data centers are to do with our support team and their availability. For Adam, this is one of the fundamental elements that ensures the correct functioning of the centers, since our job, beyond resolving support tickets, involves exhaustive monitoring and prevention work that guarantees compliance with SLAs of 99.99%.

Would you like to know more? Alfonso Masana, Coordinator of the Infrastructure and Communications Area, who is part of our own highly-qualified support team, explains how they operate.