Client success story: housing for a cloud services company
Process Control Success Story
The challenge
Process Control needed to find a data center partner with experience, deep involvement in their project in order to create trust and a close business relationship. They also required a robust infrastructure capable of meeting medium- and long-term needs, allowing them to grow across different geographic locations in line with their clients’ demands.
The solution
They chose to host their services at the Parc Tecnològic del Vallès data center in Barcelona, with plans to expand their infrastructure at our TecnoAlcalá data center in Madrid. In addition to having immediate access to their machines through remote hands services (which they lacked with previous providers), they can now deliver instant infrastructure expansions for their clients with maximum security and efficiency guarantees.
Process Control is a family-owned business founded in 1985 that supports over 800 small, medium, and large companies in their digital transformation through tailor-made IT business management solutions. Their main goal is to understand each client’s needs and adapt technology—specifically their cloud services under IaaS, PaaS, and SaaS models—to their users’ needs. This enables greater flexibility, scalability, and efficiency, as well as saving time, reducing costs, and providing real-time control of business operations.
With a team of senior professionals and extensive experience in IT and communications, they also provide system solutions to secure their clients’ equipment through preventive and/or reactive services like maintenance and data management via cloud, firewalls, backups, antivirus, among others.
Focusing on innovation, close relationships, and clear communication with clients, Process Control has successfully identified market needs and evolved by expanding its offerings. They have become a leading provider of business solutions in Spain and abroad, offering IT consulting, software, hardware, security, and cloud services.
Process Control supports over 800 clients with tailored IT solutions
Since its foundation in 1985, Process Control has evolved from a hardware sales company to a benchmark in technology consulting and business solutions. With more than 100 professionals across Spain and Latin America, Process Control works daily to provide its clients with tailor-made IT solutions based on innovation, trust, and close business relationships.
Serving over 800 companies annually, the company has a direct impact on the daily operations of more than 6,000 users. Their services include implementing custom business management systems, IT infrastructure, hybrid cloud solutions, and service models based on IaaS, PaaS, and SaaS, offering flexibility, scalability, and personalized support for companies of all sizes and industries.
“At Adam, we found the balance between proximity and involvement in our project, along with the power and robustness of a company capable of meeting both our current needs and those we might have in the medium and long term”
Alejandro Fernández, Head of the Systems Department
Comprehensive business management solutions: Odoo and Sage
Among its comprehensive solutions, Process Control offers Odoo and Sage, two leading platforms for business management. The ERP Odoo features a modular and scalable approach, centralizing processes such as inventory management, invoicing, and communication, while Sage, one of the most globally recognized business software platforms, automates key tasks such as accounting and financial management.
By combining Sage’s benefits with Process Control’s expertise in customized implementations, they help clients optimize workflows and remain competitive in an ever-changing business environment.
“It has been essential for us to partner with Adam because the services we offer to our clients must provide maximum guarantees in terms of continuous availability and growth capacity”
Jeremy Ramia, Systems Technician
“At Adam, we found the perfect balance between proximity and robustness”
After years (and three failed attempts with other providers) of searching for a technology partner that met their high standards, Process Control found their ideal partner in Adam.
According to Alejandro Fernández, Head of the Systems Department, Adam achieved what other providers could not: a combination of proximity, project involvement (both technical and commercial), and a robust infrastructure that allows Process Control to maintain its commitment to excellence for its clients.
With Adam’s housing solutions, Process Control now has 95% of its projects hosted in some form of cloud solution, whether public or private (the latter for companies requiring higher control and security over their data). Both Process Control and Adam comply with stringent security standards, such as ISO 27001, ensuring the confidentiality, integrity, and availability of information.
Remote Hands, instant expansions, professionalism, and growth capacity
One of the key factors that sets Adam apart as Process Control’s partner is its ability to quickly adapt to immediate and changing needs. One of the most valued services is Adam’s 24/7 remote hands support for technical interventions such as visual inspections, equipment resets, cable installations or removals, connections to existing ports, physical installation of access devices, switches, routers, firewalls, or power upgrades for racks, among others.
Day-to-day interactions between Process Control and Adam are marked by a professional and close working relationship, prioritizing technical needs for partners to resolve potential issues efficiently. As Alejandro Fernández, Head of the Systems Department, states: “We value the trust this proximity brings us, as well as the professionalism of their technical team and their ability to execute urgent expansions when we need them.”
Adam’s decentralized infrastructure, with data centers across Spain, has become a strategic pillar for Process Control. They are now planning to expand to new locations, such as Adam’s Madrid TecnoAlcalá data center, to ensure greater contingency and scalability.
“We always demand trust and honesty, both internally within our company and from any of our collaborators or providers. At Adam, we have found these and other virtues we were looking for”
Sergi Ramia, Operations Director
Trust and honesty are key
For Process Control, the values of trust and honesty are essential in their business relationships. These principles extend not only to their clients but also to their providers. At Adam, we share these principles of proximity and transparency, which differentiate us and guide our efforts to collaborate with clients and partners who uphold the same high standards.
“The fact that Adam has several data centers distributed across Spain gives us the guarantees we need to expand into other regions”
Jeremy Ramia, Systems Technician