What is a service request?

A service request is a billable work request that can be claimed through different channels:

• By opening a ticket using the email soporte@adam.es 
• By phoning our User Support Center (USC)
• Via a commercial manager, through an offer, in the case of registering for a new service (with the exception of IaaS services)

Examples of service requests: 

• Create, configure or modify a VPN service.
• Create, configure or modify policies in an FW.
• Create, configure or modify unmanaged or managed after-hours Backup policies.
• Configuration, modification, routing and announcement of IP addresses.
• Incorporation of additional IP addressing.
• LAN and QoS configurations.
• Create, configure or modify any type of IaaS or vDOM resource, etc.
• Ad-hoc reports (statistics, network maps, etc.).
• Additional training to that carried out initially upon start of service.
• Meet-Me-Room and IN-Room interconnections
• Replacements, modifications, migrations, transfer of configurations on equipment.
• Requests for in-person support for audits.