How are service requests billed?

Service requests are billed according to the following criteria:

• Execution time
• Time of day:
  • During business hours (Monday to Friday – not holidays – from 9:00 a.m. to 7:00 p.m.).
  • Outside of business hours (Monday to Friday from 7:00 p.m. to 9:00 a.m., Saturdays, Sundays and holidays for the whole 24 hours).
• Contracted service level (Gold, Silver or Bronze)

If you need more information on this topic, you can visit our Support page.