Adam, with extensive experience in information technologies, understands the importance of ensuring Quality in the Data Center Services, associated Communications, and IaaS it provides to its clients. For this reason, it has developed the present integrated policy which aligns the objectives of the Management System with the organization’s strategic goals, business requirements, customer needs, and stakeholder expectations, ensuring their full satisfaction.
The Integrated Management System is implemented in accordance with ISO 9001 (Quality), ISO/IEC 27001 (Information Security), ISO 22301 (Business Continuity), and ISO 20000 (Service Management). Through this system, the organization ensures:
- Context establishment and maintenance, determining the needs and expectations of stakeholders.
- Definition of objectives for the Integrated Management System aligned with strategic goals.
- Assignment of roles, responsibilities, and authorities.
- Establishment of key performance indicators to monitor processes, with regular analysis and evaluation to identify opportunities for improvement.
- Allocation of necessary resources by management to implement, operate, and continuously improve the Integrated Management System, ensuring all personnel are aware of and comply with established policies and applicable legal and regulatory requirements.
- Training and awareness of all personnel in quality, information security, business continuity, and service management, fostering a culture of continuous improvement.
- Operation of the management system based on approved documented information, including policies, processes, procedures, and work instructions.
- Establishment of a risk management criterion for continuous identification, analysis, evaluation, and treatment of risks.
- Execution of Business Impact Analysis (BIA) and implementation of business continuity strategies, solutions, and continuity plans.
- Assurance that all services documented in the service catalog and within the system’s scope are managed to ensure deadlines, prompt responses, high quality, and customer satisfaction.
- Verification of compliance through regular internal and external audits, goal and indicator monitoring, and management reviews.
- Correction of nonconformities and complaints through implementation of corrective actions and evaluation of their outcomes.
- Annual review of the Integrated Management System, or upon significant business changes, to ensure effectiveness and continuous improvement.
Last revision: 01/04/2025